The Family Centre Service brings together children’s centres, health visiting and school nursing to provide a more joined up service for children, young people and their families from pregnancy to aged 19.

One YMCA were awarded responsibility to provide the Family Support element of the service, covering the East Quadrant of Hertfordshire (Broxbourne, East Herts and Welwyn / Hatfield), with the service being commissioned by Hertfordshire County Council.

Families can enjoy the full activity programme of sessions that each District has to offer where a large range of information, advice and guidance is readily available from pregnancy right through to families with children aged 11.  We will also provide more specific support for families who may require this at certain times in their lives; ensuring that families receive the right support at the right time for them.

To find out more of what we can offer families, please watch our video.

Families accessing the service really appreciate the help of our volunteers, who are part of our friendly and welcoming team. Many of the volunteers have experienced the joys and challenges of family life and now dedicate some of their time to helping local families, carers and children to thrive. All volunteers receive full training to support them within their role, along with the support of an experienced supervisor.

Please have a look at our current volunteer vacancies and role descriptions below. To register your interest for any of the roles, simply complete the enquiry form at the bottom of the page.


Early Start Activity Volunteer: We provide fun and positive sessions for local families including Stay & Play and Rhyme Time. We would welcome your support in helping the Early Start Team to run these sessions to ensure that all families feel valued and welcome, and to support with the smooth running of the session. Having volunteers support with these sessions enable some of our most vulnerable families to attend these great programmes.

Role Description here – Early Start Activity Volunteer

Early Start Crèche Volunteer: For some of our courses and sessions we have a crèche provided, this enables parents and carers to participate in courses and programmes whilst their children have fun, learning and developing their own skills! You would be involved in; providing rich learning opportunities and experiences for the children whilst they play within the crèche, creating an environment that is nurturing and fun, whilst working alongside other volunteers and staff members.  Without this crucial support, a large number of parents would not be able to access the courses and programmes they need.

Role Description here – Early Start Creche Volunteer

Infant Feeding Support Volunteer: Our aim is that every mother will have a positive experience when feeding their baby. Working alongside trained and professional staff you would be; a friendly and empathetic presence in our sessions and provide up to date information about responsive feeding to mothers. Full training is given for this role.

Role Description here – Infant Feeding Support Volunteer

Volunteer Administrators and Receptionists: This is one of our most varied volunteering roles and we are looking for friendly, approachable people with good communication skills. In any volunteer session you might be; welcoming families to the centre, signposting people to local services, answering the telephone or inputting data. If you have some experience of working within a confidential setting or handling sensitive data, then we would love to hear from you.

Role Description here – Volunteer Administrator

Role Description here –Volunteer Receptionist

Volunteer Gardener: We are looking for green-fingered people who are passionate about helping children and families enjoy the great outdoors. This role is crucial to keeping our centre gardens a fun and safe place for children to play and learn. You might be involved in creating a vegetable patch, weeding, pruning, usually working on your own initiative.

Role Description here – Volunteer Gardener