Location: One YMCA, Charter Place, Watford, Herts WD17 2RT

Hours: Part -Time (37 hours per week over 4 weeks )

08.00 – 21.00 and 21.00 – 08.00 ON A SHIFT PATTERN  


Week 1 Saturday 8am-9pm
  Sunday 9pm-8am
Week 2 Friday 9pm-8am
  Sunday 9pm-8am
Week 3 Monday 9pm-8am
  Tuesday 9pm-8am
  Saturday 8am-9pm
  Sunday 8am-9pm
Week 4 Monday 9pm-8am
Tuesday 9pm-8am
  Wednesday 9pm-8am
  Saturday 8am-9pm
  Sunday 8am-9pm


Pay Rate: £9.00 per hour 

Benefits: Defined contribution pension scheme, Health Cash Plan + More

Job Purpose:

One YMCA is currently seeking an experienced Day & Night Security Support Worker to join the Housing team based in Charter House, Watford on a permanent basis. This job is responsible for providing a timely, efficient and high-quality reception and night support service within the Housing Provision. Reception is the main point of contact either in person or by telephone for residents, visitors and the general public and the objective is to provide a first class, welcoming, informative, professional service at all times, whilst maintaining discretion and confidentiality towards all users and responsible for the safety and security of the residents and the building/site.

Main Duties:

To provide an effective and professional and effective day & night reception service to residents and visitors including controlling access to the building and answering telephone calls and monitoring CCTV system to identify any incidents and taking prompt and appropriate action. Undertaking frequent and regular patrols of the building to identify any antisocial behaviour (e.g. noise levels) and taking appropriate action, as required.

Additional Requirements:

May at times be required to handle rent payments

Essential Knowledge, Qualifications & Experience:

  • Knowledge and experience of building safety and security
  • Good understanding of the principles of customer centred service provision and experience of working in a customer focused environment
  • IT literate with a working knowledge and understanding of Microsoft Office, in particular, Word, Excel and Outlook and willing to learn how to use YMCA specialist support software (Pyramid/Inform)
  • Experience of working with and supporting vulnerable people
  • Good standard of literacy in order to prepare concise but factorial notes and simple reports
  • First Aid Qualification or willing to acquire
  • Fire Marshall Qualification or willing to acquire


For a full Job Description and to Apply, click on the link provided. 

For further information please contact HR on 01923 353 610

This role is subject to an enhanced DBS check.

Interview Date:  on receipt of application