A renewed focus on improving digital solutions will lead to us moving over 80% of our paper-based processes to online solutions. We’re going to be increasing awareness and knowledge of our IT systems and processes, giving staff the confidence to deliver. By digitising customer and beneficiary journeys we will improve stakeholder satisfaction enabling staff to do more and better together!
Latest highlights (Apr-June 2023)
We have improved and embedded new digital solutions through 60 hours of staff training and awareness raising, and monthly ‘phishing’ emails to improve our cyber security. We have continued to move additional teams’ shared drives onto the cloud helping us do more and better together!
Following our review at the Mission 25 Summit in April, we’ve rebased our objectives for Going Digital and split our aims into three focus areas.
We’re going to be increasing awareness and knowledge of our IT systems and processes, giving you the confidence to deliver. We’re aiming to do this by providing a central location with the information you need, when you need it, as well as the key individuals to contact for information on our IT systems. We’re also going to be providing training guides, quick help guides, cyber security information and communicating more frequently with you, keeping you updated on the progress we’re making.
Improve the Digital Journey for internal & external users. We hope to achieve this by removing the VPN and migrating those users who are still reliant upon Charter House servers to Microsoft 365, which provides access to One YMCA files & folders over the Internet. We’re looking to implement Single Sign On, allowing you to use your One YMCA network credentials to access 3rd party systems, removing the need to remember multiple usernames and passwords. We’re also looking to provide a better experience for our residents who use computers in our hostels, ensuring that they are safe and secure.
Improve staff satisfaction as shown in the annual IT survey. We’re going to be reviewing the previous survey in detail and acting on your feedback where we’re able to. We’re also going to be sending more frequent surveys, as your feedback is key in shaping what we do.
We have two offers for you:
We would warmly invite you to sign up as a Going Digital Ambassador, allowing you to become involved in the exciting initiatives we have planned. For more information contact Connor Welch our Going Digital Concept Champion.
Become a Going Digital Ambassador Get in touch with Concept Champion ConnorJoin and contribute towards the new IT & Digital Forum
This Forum is going to recommence under Steve Green, our new Head of IT & Digital, who will share where we are with IT provision in the charity, our roadmap, and our ambitions. Steve also would like to know what’s working for you and equally, where we can make improvements. This is your opportunity to be heard and have an active part in our digital future so please contact Steve by clicking below.
Get in touch with Steve, Head of ICT & DigitalMission 25 is about changing ourselves, so that we can support the individuals and communities around us who need it most – ultimately transforming people’s lives in mind, body and spirit. Doubling our Impact might have started as a dream, but even in the first year, we’ve seen a significant uplift in the way we work and the kind of outcomes we have achieved.
Find out about the inspiring and ambitious plans that our Ambassadors have spent the last year refining…and have already been trialling to such positive effect.
Find out more
